Cancellation & Refund Policy

Last updated: April 29, 2025

At Synergies4, we strive to provide high-quality learning experiences. We understand that plans may change, and we’ve outlined a fair cancellation and refund policy for individuals and organizations using our LMS.

1. Course Cancellations (For Individuals)

You may cancel your course enrollment under the following conditions:

Before Course Access:

• A full refund is available if cancellation is requested within 7 days of purchase and before accessing any course materials.

After Course Access:

• If any course content (including videos, assessments, or downloads) has been accessed, no refund will be issued.
• You may request course transfer or credit toward another Synergies4 course within 14 days of purchase (case-by-case basis).

2. Live Training, Coaching & Webinar Sessions

For Live Virtual or In-Person Sessions:

• Cancellations made at least 72 hours before the scheduled session will receive a full refund or session credit.
• Cancellations within 72 hours are non-refundable, but a rescheduling request can be made once without penalty.

3. Corporate / Team Enrollments

For group or enterprise packages:

• A signed agreement or invoice may override this general policy.
• Corporate clients must notify cancellations at least 7 business days in advance to qualify for refunds or rescheduling.
• No refunds will be granted for partial team attendance.

4. No-Shows

If a participant fails to attend a scheduled session (live or coaching) without prior notice, the session is considered consumed and non-refundable.

5. Course Cancellations by Synergies4

In the rare event that we must cancel a course or session:

• You will receive a full refund or be given the option to reschedule or transfer to another program at no additional cost.

6. How to Request a Cancellation or Refund

Please email your request to: [email protected]
Include your:

• Full name
• Order number
• Course or session name
• Reason for cancellation

Refunds (if applicable) will be processed within 7–10 business days to the original payment method.

7. Exceptions

No refunds are issued for:

• Downloadable content (PDFs, templates, tools)
• Certification exam fees paid to third parties
• Custom corporate training packages unless stated otherwise in agreement

Need Help?

If you’re unsure about your eligibility or want to discuss alternate options like transfers or credits, our support team is here to help.

Email: [email protected]

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