Last Updated: April 29, 2025
At Synergies4, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Learning Management System (LMS), access our services, or interact with our content.
By using Synergies4 LMS, you agree to the practices described in this policy.
1. Information We Collect
We collect personal and technical data to provide a secure and personalized learning experience.
a) Personal Information
- Full name
- Email address
- Phone number (optional)
- Job title & organization (for corporate clients)
- Billing and payment information
- Course enrollments and progress
b) Technical Data
- IP address
- Browser type and version
- Device and operating system
- Pages visited, time spent, and referring URLs
- Cookie and tracking preferences
2. How We Use Your Information
We use your data to:
- Provide access to courses and track your learning progress
- Respond to inquiries and provide support
- Personalize your learning experience
- Process payments and issue course certificates
- Send important updates, reminders, and promotional emails (with opt-out options)
- Improve our services, content, and user experience
- Comply with legal, contractual, and regulatory obligations
3. Legal Bases for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent – e.g., for marketing communications
- Contractual necessity – to deliver services you sign up for
- Legal obligation – to comply with legal requirements
- Legitimate interests – e.g., to improve and secure our services
4. Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers (e.g., payment processors, email tools, cloud hosting platforms)
- Corporate partners, when authorized by you or your employer for group training
- Regulators or legal authorities, if required by law or to protect rights and safety
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Maintain your login and session preferences
- Analyze website usage and performance
- Personalize content and recommend courses
- Deliver relevant promotional content (where applicable and consented to)
You can control cookies through your browser or via our Cookie Preferences page.
6. Data Security
We use industry-standard safeguards to protect your data:
- SSL encryption
- Secure login and authentication mechanisms
- Role-based access control
- Regular system and security audits
While no system can be guaranteed 100% secure, we are committed to best practices in security. We recommend using strong passwords and logging out after sessions.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, update, or correct your personal information
- Request deletion of your account and data
- Object to or restrict certain types of data processing
- Opt out of marketing communications at any time
- File a complaint with your data protection authority
To exercise your rights, contact us at: [email protected]
California Residents (CCPA): You may also request a list of the categories of personal information we collect and request that we delete or do not “sell or share” your personal information (we currently do not sell personal data).
8. Data Retention
We retain your data:
- As long as your account remains active
- To fulfill the purposes outlined in this policy
- As necessary to meet legal, tax, and regulatory obligations
9. Children’s Privacy
Our platform is intended for users aged 18 and older. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.
10. Third-Party Links
Our LMS may include links to third-party platforms (e.g., Zoom, YouTube). We are not responsible for their privacy practices. Please review their policies separately.
11. Policy Updates
We may update this policy to reflect legal, technical, or business changes. We will notify users of material changes via:
- A notice on this page, and/or
- Email or in-platform alerts
Your continued use of the platform after changes take effect indicates your agreement to the revised policy.
12. Contact Us
For questions, requests, or concerns about this Privacy Policy, please contact:
Synergies4
📧 Email: [email protected]
🌐 Website: www.synergies4.com
